Time-shifting payments with Sprize and Swiss Rail
Gap’s new pilot service, Sprize, deals with an age-old irritation. You buy something at full-price only to find it reduced in a sale a few days later. It …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Printing Your Toast
Congratulations to one of my MA students at Luzern, Othmar Mühlebach, who has just won the second prize at the Berner Design Awards for his toaster re-design. …
Interviews with Nik Roope, Troika & Mark Hauenstein
Most of the interviews we shot for COFA Online have now gone online. A few others with Jona Piehl from Land Design Studio and Nik’s brother, Tom Roope …
Interviews with Brendan Dawes and Simon Waterfall
A few months ago I trekked around London with my filmaker and editor friend Rachel to shoot a whole load of interviews with designers and artists for …
Your Failure of Service Is Another's Opportunity
Some of you have no doubt read Dustin Curtis’s post about the incompetence of American Airlines & The Fate of Mr. X. American Airlines fired Mr. X for …
Photosketch
Photosketch: Internet Image Montage provides a simple way to make image composites by doodling a picture, adding labels and then letting the engine scour the …
How much is good service worth? £25m for Amazon UK.
(Photo credit: xrrr on Flickr) Amazon’s entire offering really boils down to two things. The first is to facilitate a person in a warehouse somewhere …
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