Doctor's Note

A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.

On Users, Customers, Interactors, Participants and Roles

Jack Dorsey’s post about reconsidering the word users and preferring the word customers has been doing the rounds of various popular tech blogs. John …

infogr.am

infogr.am is a pretty swish new online service to easily make infographics. You can enter or upload data and use or edit the templates to create some quite …

Journeys

Journeys is a useful collection of customer/user journey maps on Pinterest from Jamie Thomson. (Via Simon Clatworthy).

LeapMotion

LeapMotion is a USB device now available for pre-order that “creates a 3D interaction space of 8 cubic feet to precisely interact with and control …

Webdagene 2012 Notes and Slides

From UX to Service Design workshop Thanks to everyone who took part in our From UX to Service Design workshop at Webdagene 2012 today. As promised here are the …

Touchpoint Observatory: Touch Elevator Buttons

I think I could write a whole series on lift buttons - I regularly see people struggle with this most rudimentary of interfaces. These buttons are from a smart …

formd

formd >formd is a tool for (for)matting (M)ark(d)own that allows rapid conversion between the two styles of Markdown links and images—inline and referenced. …