Your Failure of Service Is Another's Opportunity
Some of you have no doubt read Dustin Curtis’s post about the incompetence of American Airlines & The Fate of Mr. X. American Airlines fired Mr. X for …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Photosketch
Photosketch: Internet Image Montage provides a simple way to make image composites by doodling a picture, adding labels and then letting the engine scour the …
How much is good service worth? £25m for Amazon UK.
(Photo credit: xrrr on Flickr) Amazon’s entire offering really boils down to two things. The first is to facilitate a person in a warehouse somewhere …
Teaching Service Design at Lucerne School of Art and Design
Regular readers of Playpen may have notice things have been somewhat quiet around here recently. There are two reasons for this. One is that Twitter has made an …
How Can Graphic Design Help Save The Planet?
I’m very pleased to have been asked by AGDA to speak at the first Design A Better World conference in Sydney with the tricky topic, “How Can Graphic …
Sparks - Playful Innovation
Philips Design has created a boardgame called Spark to help generate insights. It looks like it is a pretty simple premise – there are a set of characters …
Confusing Information with the Form
Lovely video from design and research consultancy MAYA on the difference between information and the form we give it. I came across this on David …
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