Touchpoint Observatory: One company’s junk service is another company’s gold
In Germany and Switzlerand1 there is an accepted culture that contracts for most services can be renewed for a year – sometimes even two – automatically if you …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Touchpoint Observatory: ICE restaurant car
Breakfast on the German ICE train While there are a few things not to like about German trains - officious staff, annoyingly slow ticket machines - it’s …
Kickstarter, Pitchforks and Torches
Kickstarter, Pitchforks and Torches – the latest update from Casey Hopkins’s Elevation Dock Kickstarter project has a priceless paragraph about the …
Bye, Hillman. Knowing you has been a privilege.
Photo: Gabriel de Urioste What a sad thing to hear. The very brilliant and lovely Hillman Curtis died on the 17th April at the too-young age of 51. I watched …
All companies are going to become software companies.
All companies are going to become software companies. Jon Kolko trying out some provocative thoughts. Obviously the idea that all products are services appeals …
Photo check deposits fail from Chase Mobile App
Photo check deposits fail from Chase Mobile App – Marco Arment details why Chase’s idea of a mobile app with which you can photograph your cheques and …
Entrepreneur designers in final form
Entrepreneur designers in final form - Liz Danzico has posted a thorough set of links to SVA’s IxD MA (@svaixd) brilliant course (in Europe we would say …
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