Draft. Write Better.
Draft is a way for writers to collaborate online writing in Markdown with version control. It’s very straightforward so far, which is probably a good way …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Moving Playpen's RSS Away From Feedburner
Since Google is shutting down Google Reader, it seems pretty likely that Feedburner is going to get axed at some point too. So, I have decided to move …
No-rage CSS layout
Learn Layout is a great little site. I can code HTML and CSS, but not brilliantly and I don’t have to do it that often. When I do, I always have to re-cap …
Service Design: From Insight to Implementation is here!
I’m extremely happy to announce that our book, Service Design: From Insight to Implementation, was officially published today. I wrote a welcome post …
A Golden Rule for Interactions and Life
Most of us have experienced a relationship in which the other person constantly assails you with their problems, yet when the tables are turned, their response …
O'Reilly Webcast: Designing cross-channel service experiences
A quick cross-post from our Rosenfeld Media book blog. Ben, Lavrans and I are going to be doing (giving? What does one say…?) an O’Reilly Webcast titled …
Director 12 Publishes to iOS and Adobe's Wallet
The new release of Director 12 publishes to iOS, which is big news to old Director hands like me. I believed that Adobe had let Director starve to death in the …
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