Comcast Customer Receives Bill Addressed to ‘Super Bitch‘
In our book on service design and elsewhere, we often talk about how much people are at the heart of services. Although branding folk like to speak of products …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Fixing photo and video file metadata with ExifTool
This post is really a note-to-self for when I next have to remember how to deal with missing photo and QuickTime movie metadata. Nevertheless, since it took me …
Getting from here to there – from hunch to research direction to design concept
The most common issue my students face is project paralysis in the face of infinite possibilities and the synthesis of a mass of research material. Services are …
Be My Eyes ~ Lend Your Eyes to the Blind
Be My Eyes is an app that actually benefits people. Imagine that. It crowdsources help for visually impaired people by simply using a video link to someone else …
IFTTT vs ifttt
You may have noticed some very short posts recently. Today actually. Except they are from a while ago. I have a recipe on If This Then That that posts the …
The Cheapest Generation
The Cheapest Generation is an interesting piece over at The Atlantic about “why millennials (Gen Yers) aren’t buying cars or houses, and what that means …
Winterhouse Institute
The Winterhouse Institute focusess on non-profit, self-initiated projects that support design education, as well as social and political initiatives. What the …
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