Touchpoint Observatory: Badly Hand-Drawn Signs = Ruined Branding
You have spent thousands on your corporate branding, you keep a tight reign over the usage of your logo, you ship out expensively produced marketing materials …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
kooaba Shortcut
kooaba Shortcut is “a shortcut between real life and the Internet: take a picture of what you are reading in a newspaper or magazine and instantly get …
Touchpoint Observatory: Service Sold in a Box
When companies struggle to get their heads around service, they often end up marketing services as if they were products. The above image is for television …
Andrew Hinton describing Path's failure as a UX failure
Andrew Hinton describing Path’s failure as a UX failure: This is in part what some of us in the community are calling the failure of “user experience …
Touchpoint Observatory: UK Lift Engineer Bodge Job
This lovely piece of work is in a multistory car park in Ipswich in the UK. There are two lifts next to each other and something must have broken or been …
The Three Rs of Modern Creativity
The Three Rs of Modern Creativity Iain Tait’s wisdom on what we all need these days. Resilience, Restraint and Respect. Pretty good combination if you ask …
Burn Note
Burn Note is either completely brilliant or rather sinister. It is an e-mail service that destroys all traces of the message once sent, a la Mission Impossible: …
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