Service Design: From Insight to Implementation is here!
I’m extremely happy to announce that our book, Service Design: From Insight to Implementation, was officially published today. I wrote a welcome post …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
A Golden Rule for Interactions and Life
Most of us have experienced a relationship in which the other person constantly assails you with their problems, yet when the tables are turned, their response …
O'Reilly Webcast: Designing cross-channel service experiences
A quick cross-post from our Rosenfeld Media book blog. Ben, Lavrans and I are going to be doing (giving? What does one say…?) an O’Reilly Webcast titled …
Director 12 Publishes to iOS and Adobe's Wallet
The new release of Director 12 publishes to iOS, which is big news to old Director hands like me. I believed that Adobe had let Director starve to death in the …
Guide to Camera Types for Interactive Installations
Guide to Camera Types for Interactive Installations is an absolutely brilliant, detailed round-up by Blair Neal (@laserpilot). I recently had to do some …
Self-Ethnography and the Quantified Life
(Image: Nick Felton’s public data on Daytum) Marius Watz has put together a great compilation of “possible resources of interest in connection with …
Students, Ideas & Prototyping
While perusing Nicolas Nova’s post on Prototyping session with post-its and cardboard at EPFL I followed his link to Stickers on Boxes, a …
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