Learning from Raiders of the Lost Ark
I’m in the research phase for a book project that looks at how and what designers and organisations—particularly those involved in service design or …
8 Posts
Book
Service Design in Japanese
I’m happy to announce that our book, Service Design: from insight to implementation has just been translated and published in Japanese by Maruzen …
Collaborative long form writing – the story behind the book
A few people have asked me about the process of writing our book on service design given that the three of us are in different countries and all have different …
Service Design: From Insight to Implementation is here!
I’m extremely happy to announce that our book, Service Design: From Insight to Implementation, was officially published today. I wrote a welcome post …
O'Reilly Webcast: Designing cross-channel service experiences
A quick cross-post from our Rosenfeld Media book blog. Ben, Lavrans and I are going to be doing (giving? What does one say…?) an O’Reilly Webcast titled …
Wicked Problems: Problems Worth Solving
Serendipitously, given my previous post, I’ve just seen that Jon Kolko has put out a new book called, Wicked Problems: Problems Worth Solving that focuses …
Troika - Digital by Design & Interview
Troika have a new book out called Digital by Design: Crafting Technology for Products and Environments . It is a wide-ranging survey of works that use new and …