PayPal, A Customer Service Nightmare
Companies like PayPal are basically all service and no product, so it makes sense that they should spend a lot of their time on it as do First Direct. Sadly, …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Is your cellphone company evil?
Mine certainly is. No Evil is a great viral microsite for Net 10 that plays on the idea that cellphone companies are a bunch of money-grabbing evil madmen. …
re/act 4th International Student Festival for Media Art
Monika tells me this is a great festival for student media-arts work. It looks good to me and I think I saw some work from it last year. It’s a good …
Track Yourself and Friends with SportsDo
Ever wanted to track your training route and activity or just remember where you skied? My brother, Matthew, was given a SportsDo account and kit for Christmas …
BeatBearings and the Wisdom of the Tube
This BeatBearing project on YouTube by Peter Bennett is one of those physical interaction ideas that sounded great on paper, but is a bit useless in the flesh. …
Jiggling Icons on the iPhone
There are plenty of big announcements and coverage of Steve Jobs’s Macworld keynote. I’m happy to see the new AppleTV, movie downloads and rentals, …
From the Archives: Jonathan Harris - Man of the Hour
I have been promising that I would like to upload all of the articles I have written over the years so that they might be of use for people rather than them …
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