Doctor's Note

A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.

May the force be with you – service design for invisible connections

The video of the talk I gave at DESIS Lab Melbourne at RMIT is online at Service Design Melbourne’s website. The audio is a bit hard to hear because the …

Interaction 14 Student Design Challenge

Now in its fifth year, the IxDA Student Design Challenge will run during the Interaction14 conference in Amsterdam, February 4-8, 2014. I’m happy to be on …

Service Design, The Force and Yoda

While I am down under in Melbourne later in August for UX Australia I’m going to be giving a different talk and hosting a discussion at RMIT’s DESIS …

Mural.ly - super duper collaborative walls

Anyone who has worked with me in the last few years will know my propensity to use a lot of Post-It notes. It’s a design cliché, I know, but true. I just …

Tile and Internet of Things Services

I have a re-occurring conversation with my MA Design students, especially those specialising in products. It goes something like this: Student: “I’m …

Backing the Kickstarter campaign for What Doesn't Kill You

My lovely friend Rachel Meyrick has launched a Kickstarter campaign to raise money to make a feature documentary called, What Doesn’t Kill You. It’s …

ALA Article on Service Design Beyond the Screen

As usual I’m behind the curve, but this time I’m behind myself, which is weird. I don’t think I’ll psychoanalyse that too much more. I …