Design to the Power of Ten UX Australia 2016
Thanks to everyone who came to my workshop at presentation at UX Australia. Below is the deck for my Design to the Power of Ten presentation: UPDATE: The audio …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Services need to manage reverse ID better
Having finally relocated to a permanent address in Sydney and re-docking with government and utilities, I’ve been experiencing the whole gamut of customer …
Hello UX Australia 2016
Just a quick note to say I’m heading to Melbourne for UX Australia 2016 where I’ll be running my Design a Service in Six Hours workshop and also …
The Circular Economy Officer
There’s an interesting short piece over at Sustainable Brands asking whether we need a new kind of CEO - a Circular Economy Officer. They interviewed my …
You drive me crazy — considering the brand and human experiences of autonomous cars
Photo: Steve Jurvetson When Google’s self-driving Lexus cut off Delphi Automotive’s self-driving Audi, forcing it to take “appropriate …
Service Design masterclass links and goodies
I recently taught a Service Design in Helsinki for Ratekoulutus and put together a set of links for the participants. They have their own special, private page …
Switching hemispheres
I have some big news to announce. After six years teaching and researching service design at the Hochschule Luzern I will be leaving my post there at the end of …
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