Corporate Culture and the Games AIs Play
The original version of this article was published on Medium. One of the fascinating features of artificial intelligence is how much it tells us about …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Doctor's Note
I plan to keep blogging here, though the slowdown of content has been mostly due to me procrastinating about platforms (Wordpress, Hugo, Medium, newsletter). …
Service Experience Conference 2017 Closing Keynote
I had the pleasure of giving the closing keynote at the Adaptive Path Service Experience Conference 2017. There was a fantastic line-up of speakers and now all …
Speaking on Living Design at UX Australia 2017
I’m very excited to be speaking at UX Australia 2017 again, but have been terribly slow at telling anyone about it on my blog. That’s right, all six …
Fjord Fika with Dave Gray
Fjord have recently started a podcast series called Fjord Fika, the Swedish word for slowing down and catching up with colleagues and friends over coffee and …
Service Design Now in Korean
Our book on service design was recently translated into Korean by Dr. Grace Bae from CMU HCII and Dr. Younkyung Lim from KAIST Design, Korea. It’s great …
The Service Design Show
I had the pleasure of chatting with 31Volts’ Marc Fonteijn on the Service Design Show the other day. We talked about the possible boundaries of service …
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