Suddenly remote? Tell me your stories
Suddenly working from home remotely? Tell me your stories for a new podcast. We’re in the middle of an unprecedented social experiment with so many people …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Workplaces need to change, not women
One of the best pieces I’ve read all week about the structural gender inequality of workplaces was the transcript of HBR’s IdeaCast podcast with Michelle King, …
Remote Work in the Age of Corona
In wake of the coronavirus (COVID-19), many organisations are telling their workers to switch to remote working, including 7,000 GPs (MDs) in the UK. An …
Organisational Amnesia
I’ve noticed a pattern recently. In the last 18 months or so, I have had three client organisations ask me to come and teach and coach their CX, UX or Service …
Revisiting The Californian Ideology
I finally had a chance to read Derek Thompson’s piece in the Atlantic, The Real Trouble With Silicon Valley in which he laments the fact that “too much American …
Leaving Fjord
Now that the Fjord 2020 Trends are live—of which I’m very proud—I have some news to announce. After four-and-a-half years in various roles at Fjord I have …
A second life for avatars?
Avatars have been part of the Internet for a very long time. I once had a book called Avatars! by Bruce Damer that documented many of the early attempts at …
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