Learning from Raiders of the Lost Ark
I’m in the research phase for a book project that looks at how and what designers and organisations—particularly those involved in service design or …
Cutest Tech Book Cover Ever?
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Service Design in Japanese
I’m happy to announce that our book, Service Design: from insight to implementation has just been translated and published in Japanese by Maruzen …
Collaborative long form writing – the story behind the book
A few people have asked me about the process of writing our book on service design given that the three of us are in different countries and all have different …