UX Week 2014 Talk Video
The video of my UX Week 2014 talk, Designing Multichannel Services for Lives Beyond the Screen is now online (and embedded below). There were some great …
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Uxweek
UX Week 2014 Blueprinting Workshop
Hint: The future of air travel is not this If you’re here, you were probably at my workshop on Developing Services with Service Blueprinting for UX Week …