Andy Polaine
The Apple Watch, skeuomorphism and metaphors
I had a Twitter exchange with John Gruber yesterday in response to his point about the Apple Watch and skeuomorphism: I don’t think iOS or OS X needed to eschew …
Ux
Capital One's acquisition of Adaptive Path shouldn't be news
Last week’s announcement by Adaptive Path that they have been acquired by Capital One sent, if not shockwaves, certainly large ripples through the tech …
Chris Risdon on Orchestrating Touchpoints
Whilst I’m at it, here’s a great talk by Chris Risdon from the same conference talking about orchestrating touchpoints. His anecdote at the …
Smart companies trust people
I just backed David Hieatt’s upcoming book, Do Purpose on the crowd-funded publishing site, Unbound. David is a smart guy and a kind of serial …
Services that fix services and the inverse experience umbrella
I often use air travel as the archetypal example of a multi-channel service that unfolds over time. Modern air travel consists of lots of minor annoyances that …
Journeys
Journeys is a useful collection of customer/user journey maps on Pinterest from Jamie Thomson. (Via Simon Clatworthy).
Design research: sorting your shoe walking from your talk talking «
Design research: sorting your shoe walking from your talk talking « is a good piece on being realistic about design research and choosing the appropriate method …