Be My Eyes ~ Lend Your Eyes to the Blind
Be My Eyes is an app that actually benefits people. Imagine that. It crowdsources help for visually impaired people by simply using a video link to someone else …
19 Posts
Servicedesign
Collaborative long form writing – the story behind the book
A few people have asked me about the process of writing our book on service design given that the three of us are in different countries and all have different …
Square Cash
I’m fascinated by Square’s new service, Square Cash, that allows you to send someone cash simply by sending them an e-mail and cc’ing …
May the force be with you – service design for invisible connections
The video of the talk I gave at DESIS Lab Melbourne at RMIT is online at Service Design Melbourne’s website. The audio is a bit hard to hear because the …
Service Design, The Force and Yoda
While I am down under in Melbourne later in August for UX Australia I’m going to be giving a different talk and hosting a discussion at RMIT’s DESIS …
Mural.ly - super duper collaborative walls
Anyone who has worked with me in the last few years will know my propensity to use a lot of Post-It notes. It’s a design cliché, I know, but true. I just …
Tile and Internet of Things Services
I have a re-occurring conversation with my MA Design students, especially those specialising in products. It goes something like this:
Student: “I’m …
ALA Article on Service Design Beyond the Screen
As usual I’m behind the curve, but this time I’m behind myself, which is weird. I don’t think I’ll psychoanalyse that too much more. I …
Service Design: From Insight to Implementation is here!
I’m extremely happy to announce that our book, Service Design: From Insight to Implementation, was officially published today.
I wrote a welcome post …
A Golden Rule for Interactions and Life
Most of us have experienced a relationship in which the other person constantly assails you with their problems, yet when the tables are turned, their response …