Be My Eyes ~ Lend Your Eyes to the Blind
Be My Eyes is an app that actually benefits people. Imagine that. It crowdsources help for visually impaired people by simply using a video link to someone else …
19 Posts
Servicedesign
Collaborative long form writing – the story behind the book
A few people have asked me about the process of writing our book on service design given that the three of us are in different countries and all have different …
Square Cash
I’m fascinated by Square’s new service, Square Cash, that allows you to send someone cash simply by sending them an e-mail and cc’ing …
May the force be with you – service design for invisible connections
The video of the talk I gave at DESIS Lab Melbourne at RMIT is online at Service Design Melbourne’s website. The audio is a bit hard to hear because the …
Service Design, The Force and Yoda
While I am down under in Melbourne later in August for UX Australia I’m going to be giving a different talk and hosting a discussion at RMIT’s DESIS …
Mural.ly - super duper collaborative walls
Anyone who has worked with me in the last few years will know my propensity to use a lot of Post-It notes. It’s a design cliché, I know, but true. I just …
Tile and Internet of Things Services
I have a re-occurring conversation with my MA Design students, especially those specialising in products. It goes something like this: Student: “I’m …
ALA Article on Service Design Beyond the Screen
As usual I’m behind the curve, but this time I’m behind myself, which is weird. I don’t think I’ll psychoanalyse that too much more. I …
Service Design: From Insight to Implementation is here!
I’m extremely happy to announce that our book, Service Design: From Insight to Implementation, was officially published today. I wrote a welcome post …
A Golden Rule for Interactions and Life
Most of us have experienced a relationship in which the other person constantly assails you with their problems, yet when the tables are turned, their response …
O'Reilly Webcast: Designing cross-channel service experiences
A quick cross-post from our Rosenfeld Media book blog. Ben, Lavrans and I are going to be doing (giving? What does one say…?) an O’Reilly Webcast titled …
On Users, Customers, Interactors, Participants and Roles
Jack Dorsey’s post about reconsidering the word users and preferring the word customers has been doing the rounds of various popular tech blogs. John …
Webdagene 2012 Notes and Slides
From UX to Service Design workshop Thanks to everyone who took part in our From UX to Service Design workshop at Webdagene 2012 today. As promised here are the …
Research and Experience Prototyping Tools, Tips and Apps
I have been giving lists of experience prototyping tools and tips for doing research to quite a lot of students recently, so I thought I would start compiling …
Photo check deposits fail from Chase Mobile App
Photo check deposits fail from Chase Mobile App – Marco Arment details why Chase’s idea of a mobile app with which you can photograph your cheques and …
Design research: sorting your shoe walking from your talk talking «
Design research: sorting your shoe walking from your talk talking « is a good piece on being realistic about design research and choosing the appropriate method …
On The Value of Tinkering
On The Value of Tinkering is a thoughtful piece by Jeff Howard on the issues of teaching service design: An entire generation of web designers have bootstrapped …
If… Behavioural Heuristics and Design
If… Behavioural Heuristics and Design is a excellent, long, but well-explained post by Dan Lockton on behavioural heuristics. Important for designers, because, …
Service Design in Tourism 2012 announced
Switzerland, like Austria (where Service Design in Tourism is being held), has a big tourism industry. Mainly in the mountains, of course, but also the lakes …