Andy Polaine
Joel Bailey – The Role of AI in Social Media Management
My guest in this episode is Joel Bailey, product and service director at Arwen.ai. We talk about AI, service design, and the future of design and content moderation.
Service Design
Service Experience Conference 2017 Closing Keynote
I had the pleasure of giving the closing keynote at the Adaptive Path Service Experience Conference 2017. There was a fantastic line-up of speakers and now all …
Service Design Now in Korean
Our book on service design was recently translated into Korean by Dr. Grace Bae from CMU HCII and Dr. Younkyung Lim from KAIST Design, Korea. It’s great …
The Service Design Show
I had the pleasure of chatting with 31Volts’ Marc Fonteijn on the Service Design Show the other day. We talked about the possible boundaries of service …
Services need to manage reverse ID better
Having finally relocated to a permanent address in Sydney and re-docking with government and utilities, I’ve been experiencing the whole gamut of customer …
You drive me crazy — considering the brand and human experiences of autonomous cars
Photo: Steve Jurvetson When Google’s self-driving Lexus cut off Delphi Automotive’s self-driving Audi, forcing it to take “appropriate …
Switching hemispheres
I have some big news to announce. After six years teaching and researching service design at the Hochschule Luzern I will be leaving my post there at the end …