Papers and Articles

Download as a PDF

Books & Book Chapters

Løvlie, L., Polaine, A., & Reason, B. (2025) Service Design: From Insight to Implementation. 2nd Ed.. Rosenfeld Media, New York.

Polaine, A (2025) Foreword. In Carter, E. (2025) Shaping a DesignedUp Organisation: The Journey to Design Maturity. Taylor & Francis.

Polaine, A. (2025) Foreword. In Wong, G. (2025) The Art of Design Strategy. Springer.

Polaine, A., Ryan, C.-L., & Kranz, E. (2018). ATO Partner Space Case Study – Fjord Australia. In M. Stickdorn, M. E. Hormess, A. Lawrence, & J. Schneider (Eds.), This Is Service Design Doing (pp258-261). O’Reilly Media.

Polaine, A., Løvlie, L. & Reason, B. (2013) Service Design: From Insight to Implementation. Rosenfeld Media, New York. ISBN: 978-1-933820-33-0.

Polaine, A., & Kistler, R. (2012). Human Centered Design for Ambient Assisted Living. In E. Wilhelm & U. Sturm (Eds.), Gebäude als System (pp. 186-196). Luzern/Zürich.

Polaine, A. (2012). Play, interactivity and service design: Towards a unified language. In Miettinen, Satu & Valtonen, Anu (Eds.), Service Design with Theory (pp. 159-168). Lapland: Lapland University Press.

Polaine, A., & Bennett, R. (2009). Creative Waves. In Rummler, Scott & Ng, Kwong-Bor (Eds.), Collaborative Technologies and Applications for Interactive Information Design (pp 39-51). Hershey, PA: IGI Global.

Polaine, A. (2004) Antirom, The art of experimental interaction design, International designers Network IdN Special 04. Systems Design Ltd, Hong Kong.

Published Conference & Journal Papers

Polaine, A., Løvlie, L., & Reason, B. (2025). Service Design as a Counter-Cultural Force. Touchpoint, 16(1), 20-21. https://doi.org/10.30819/touchpoint.16-1

Polaine, A., Løvlie, L., & Reason, B. (2013). Orange: A Service Design Case Study. Design Management Review, 24(3), 48-49. doi:10.1111/drev.10251

Polaine, A. (2013) A nested set of meta-principles for service design. Proceedings of the 10th European Academy of Design Conference - Crafting the Future, Gothenburg, Sweden.

Polaine, A. (2011) Design Research - A Failure of Imagination? Researching Design Education - 1st International Symposium for Design Education Researchers. CUMULUS Association/Design Research Society, 41-45.

Polaine, A. (2010) Late to the Party? The Challenges and Opportunities Facing Service Design Education. Touchpoint: The Journal of Service Design, (3)1, 50-51.

Polaine, A. (2010) Creative Waves COTEN: Service Designing Higher Education. Touchpoint: The Journal of Service Design, 2(3), 50-53.

Aebersold R., Polaine, A., Schäfer, A. (2010) Blueprint+: Developing a tool for designing and managing service processes, Proceedings SERVSIG, Porto 2010.

Polaine, A. (2005) The Flow of Interactivity, Proceedings of the Interactive Entertainment Conference 2005, University of Technology, Sydney, Australia. Creativity and Cognition Studios Press.

Polaine, A. (2005) Why Big Fine Art doesn’t understand interactivity, Proceedings of REFRESH! First International Conference on the Histories Of Media Art, Science and Technology, Banff Institute, Canada.

Polaine, A. (2004) Play and playfulness as an interactive design process, Proceedings of the Sydney Design Symposium 2004. UTS, Sydney.

Polaine, A. (2004) The Playfulness of Interactivity, Proceedings of the Fourth International Conference on Design and Emotion, Ankara, Turkey.

Polaine, A. (2003) The Language and Aesthetics of Interactivity, International Forum for Animation and Digital Arts, Taipei, Taiwan.

Conference Presentations & Keynotes

Polaine, A (2025). Navigating the Journey Into Design Leadership Masterclass. Hatch Conference Leadership Ateliers, Lisbon.

Polaine, A. (2024). Navigating the Design Leadership Dip. Design Leaders+, Product Design Week 2024, London.

Polaine, A. (2024). Navigating The Design Leadership Dip. Leadership by Design, Chicago Camps, Online.

Polaine, A. (2024). It’s Not Business, It’s Personal: Leadership in Service Design. Service Design Global Conference 2024, Helsinki.

Polaine, A. (2022). Mind Your Product Language, Mind the Product Engage, Hamburg 2022.

Polaine, A. (2019). Creativity in the Age of Synthetic Realities. Emerce eDay, Amsterdam.

Polaine, A. (2019). Creativity in the Age of Synthetic Realities. NEXT Conference, Hamburg.

Polaine, A. (2019). Design in the Age of Synthetic Realities. UX Australia, Sydney.

Polaine, A. (2018). Towards Mindful Service Design. Opening Keynote, Service Design Days, Barcelona.

Polaine, A. (2018). A Seat at Whose Table? Rising Minds, Sydney, Australia.

Polaine, A. (2018). Design for the Long Term. Closing Keynote, Web Directions Design 2018, Melbourne, Australia.

Polaine, A. (2016). Design to the power of ten. UX Australia 2016, Melbourne.

Polaine, A. (2016). Service Design For The Enterprise Ecosystem. Enterprise UX, San Antonio, TX.

Polaine, A. (2016). Remembering what we have forgotten. Service Design Australia 2016, Melbourne.

Polaine, A. (2015). Mind the gaps. Service Design Ignition Conference, Copenhagen.

Polaine, A. (2014). Mind the gaps—designing multichannel service experiences for real people. Interaction South America 2014, Buenos Aires.

Polaine, A. (2013). Designing Services for Messy Lives. UX Australia, Melbourne.

Polaine, A. (2013). From UX to Service Design. User Experience Lisbon, Portugal.

Polaine, A. (2012). Service Design: Design for People vs. Screens. Webdagene 2012. Oslo, Norway.

Polaine, A. (2009). An Interaction Designer’s Guide to Play, Flash on the Beach, Brighton, England.

Polaine, A. (2007). Playful Revolutions, Flash on the Beach, Brighton, England.

Book, Magazine and Newspaper Publications

Polaine, A. (2013). Designing for services beyond the screen. A List Apart. http://alistapart.com/article/designing-for-services-beyond-the-screen.

Polaine, A. (2007–2009). Foreign Policy column. Desktop Magazine, issues 224–253. Niche Media, Australia.

Polaine, A. (2008). Jonathan Harris: Only Connect. Creative Review, CR Blog.

Polaine, A. (2008). Crit: Flash on the Beach. Creative Review, 28 (11), 58-60.

Polaine, A. (2008). Flashing Lights. Creative Review, 28 (1), 69-70.

Polaine, A. (2008). Feature: Argentina. Computer Arts, UK, 146 (March), 36-38.

Polaine, A. (2008). Profile: Gringo. Computer Arts, UK, 148 (May), 52-55.

Polaine, A. (2002). Protecting the Extension of Your Personal Space. The Sydney Morning Herald, 14th June 2002.

Performances and Exhibitions

Polaine, A. (2006) Time Sketches, The Powerhouse Museum, Sydney.

Polaine, A. (2002) Interactive video performance: d>Art02 Launch, The Museum of Contemporary Art, Sydney.

Polaine, A. (2001) Interactive performance: Static Museum, Artspace, Sydney.

Polaine, A. (1999) Antirom: RGB Performance, Transcinema, San Francisco.

Polaine, A. (1998) Antirom: Interactive Music Toys, Opera Totale, Venice.

Polaine, A. (1998) Antirom: RGB Performance, VideoBrasil, Sào Paulo.

Polaine, A. (1997) Antirom: Interactive Performance, Digital Jam, London.

Polaine, A. (1997) Antirom: Interactive Sound Toys, Sonar Advanced Music Festival, Barcelona.

Polaine, A. (1996) Antirom: Jam, The Barbican, London.

Polaine, A. (1996) Antirom, Burning The Interface, Museum of Contemporary Art, Sydney.

Polaine, A. (1995) Antirom, Electric Dreams, ICA, London.

Grants and Awards

2011 Interdisziplinärer Schwerpunkt «Gebäude als System»: Buildings as Hybrid Communication Hubs. Hochschule Luzern, Switzerland.

2010 Interdisziplinärer Schwerpunkt «Gebäude als System»: HAAL - Human Centred Design for Ambient Assisted Living. Hochschule Luzern, Switzerland.

2009 Internal Funding Grant: Creative Waves - Service Designing Education. Hochschule Luzern, Switzerland.

2005 Conference & Travel Grant: REFRESH! College of Fine Arts, UNSW, Australia.

2004 UNSW Postgraduate Coursework Learning and Teaching Award.

2004 COFA Online Fellowship: Collaboration and Play in Interactive Art and Design. College of Fine Arts, UNSW, Australia.

2004 Faculty Research Grant: Developing a language of interactivity through the theory of play. College of Fine Arts, UNSW, Australia.

1997 British Design and Art Direction Silver Pencil — Levi’s Strauss & Co Ltd. Interactive Kiosk.

1994 New Collaborations grant: Antirom. The Arts Council of Britain, UK.