I had the pleasure of giving the closing keynote at the Adaptive Path Service Experience Conference 2017. There was a fantastic line-up of speakers and now all of the videos and decks are online on their summary of the conference.
I really recommend taking a look at all the talks, but I’ve embedded mine below (which might not work in the RSS feed):
I’m very excited to be speaking at UX Australia 2017 again, but have been terribly slow at telling anyone about it on my blog. That’s right, all six …
Our book on service design was recently translated into Korean by Dr. Grace Bae from CMU HCII and Dr. Younkyung Lim from KAIST Design, Korea. It’s great …
I had the pleasure of chatting with 31Volts’ Marc Fonteijn on the Service Design Show the other day. We talked about the possible boundaries of service …
