I had the pleasure of chatting with 31Volts’ Marc Fonteijn on the Service Design Show the other day. We talked about the possible boundaries of service design and it’s fractal nature and I completely had a brain freeze in the middle of talking about feasible, viable and desirable. Here’s the resulting interview:
Service Experience Conference 2017 Closing Keynote
I had the pleasure of giving the closing keynote at the Adaptive Path Service Experience Conference 2017. There was a fantastic line-up of speakers and now all …
