I recently taught a Service Design in Helsinki for Ratekoulutus and put together a set of links for the participants. They have their own special, private page for it including some extras, but the rest of it would probably be useful to a wider audience, so here they are. It it by no means exhaustive, but just the things I talked about in the Masterclass.
You will see that there are several books from Rosenfeld Media. This is not simply nepotism – they really do publish most of the best books on UX and related themes. If you use the code POLAINE at checkout you not only get 25% of our book, but all Rosenfeld books. They have a European distribution centre, so ordering direct from the publisher is usually pretty fast and supports both publisher and authors better than using Amazon. But we won’t cry if you opt for Amazon’s convenience instead. Not much, at least.
Some slides, templates and book
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A Blueprint Template (thanks to Tiziana from Launchlabs for creating this).
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Design to the Power of 10 slides (11.7 MB) Also embedded here:
Insights gathering
Brainstorming
Re-thinking organisations/structures/businesses
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Future Perfect: The Case For Progress In A Networked Age - Steven Johnson
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Where Good Ideas Come From: The Natural History of Innovation - Steven Johnson
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Dark Matter and Trojan Horses: A Strategic Design Vocabulary: Dan Hill
Service design & UX agencies/examples
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Livework - We design services that impact on businesses and make a difference for their customers
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TRE site itself About the TRE application Video of application
Storyboarding & Experience Prototyping
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Research and Experience Prototyping Tools, Tips and Apps — Playpen
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Sketching User Experiences: Getting the Design Right and the Right Design - Bill Buxton
Future Thinking
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Matt Polaine (my brother - Lead Researcher for the Circular Economy at BT)