Gerry Gaffney interviewed me about service design and UX for the UXpod podcast a few weeks ago and it’s now online.
You can play it on the UXpod website here, directly download the MP3 file or subscribe to it through iTunes or the RSS feed.
Service Experience Conference 2017 Closing Keynote
I had the pleasure of giving the closing keynote at the Adaptive Path Service Experience Conference 2017. There was a fantastic line-up of speakers and now all …
