It has been a long time since I have been in San Francisco, so I am thrilled to have been invited to give a presentation and two workshops at Adaptive Path’s UX Week 2014 there in September.
My schedule is the following:
Wednesday, Sep. 10, 2014, 9:00AM
Workshop Abstract: Developing Services with Service Blueprinting | Day 2
Thursday, Sep. 11, 2014, 9:00AM
Workshop Abstract: Developing Services with Service Blueprinting | Day 3
Friday, Sep. 12, 2014, 10:00AM
Talk Abstract: Designing Multichannel Services for Lives Beyond the Screen
I have been asked a couple times about how much overlap there will be between my workshop and Chris Risdon’s Experience Mapping one and whether it is worth going to both. Chris and I have swapped notes already and will do so again nearer the time. We aim to make sure the two workshops dovetail into each other nicely and we will reference each other’s workshops. So the answer is, of course it’s worth going to both – they’ll make a great package together!
If you’re going to be coming along, please ping me a tweet and say hi. I’m really looking forward to seeing some of the other speakers there and catching up with U.S. friends and contacts. I don’t get to go to the States nearly as often as I would like.