I gave a keynote a couple of weeks ago at the 2014 Science-to-Business Marketing Conference in Winterthur and Todd Davey interviewed me afterwards about service design, innovation, design thinking and higher education. My beard is looking a bit fluffy and I was squinting into the sun, but otherwise some of what I had to say actually makes some sense:
Service Experience Conference 2017 Closing Keynote
I had the pleasure of giving the closing keynote at the Adaptive Path Service Experience Conference 2017. There was a fantastic line-up of speakers and now all …
