journeys service-design ux

Journeys

Andy Polaine
Andy Polaine
Andy Polaine
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Andy Polaine

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conference service-design speaking sxconf17

Service Experience Conference 2017 Closing Keynote

I had the pleasure of giving the closing keynote at the Adaptive Path Service Experience Conference 2017. There was a fantastic line-up of speakers and now all …

Andy Polaine
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service-design

Service Design Now in Korean

Our book on service design was recently translated into Korean by Dr. Grace Bae from CMU HCII and Dr. Younkyung Lim from KAIST Design, Korea. It’s great …

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interview service-design

The Service Design Show

I had the pleasure of chatting with 31Volts’ Marc Fonteijn on the Service Design Show the other day. We talked about the possible boundaries of service …

Andy Polaine
Andy Polaine